Postage-Packing-Returns

 Packed with Love.

After such a laborious manual process I go a step further and tightly wrap each order in custom packaging to ensure that you receive your print in excellent condition.

Postage and Packaging

All prints are 1st wrapped in an acid free paper then packed flat, not rolled up into tubes. These prints are inserted into custom padded and hard shelled envelopes that prevent damaged from bumps and bends.

For storage and safe keeping you should leave the print wrapped in the acid free paper although the soft padded and hard shelled packaging is not ideal for long term storage since it is not made of acid free archival materials. I do offer acid free archival boxes that are designed for long term storage of delicate paper materials.

Please have a look at my Care, Handling, Framing and Storage page for more details.

Complimentary Special Packaging

All prints from 1 till 5 come in a complimentary special package.

Delivery Time

The majority of prints are printed to order although many of these are then printed in small batches. It is financially impossible to have all print editions ready. Please keep in mind that these hand made prints require a lot of work so delivery time will normally be of around a week, excluding time in the post. If you require any prints very quickly please email me first.

Upon receiving an order I will contact you and will keep you updated with the print progress right up to when you receive the finished print.

Returns

My aim is for you to obtain the best possible quality product from me.

Unfortunately due to the nature of these products I cannot accept returns. Please follow these instructions:

This page outlines the refund policies for ALL items purchased from Circus Malta GiftShop.

Reports must be made with in 5 days by emailing [email protected] Please include Invoice number and if possible some photos of the problem.

Wrongly delivered goods

Sorry for the inconvenience. I will send the proper order free of charge.

Damaged Goods

We are not responsible for damages due to acts of God and/or from the postal service. If this is the case please email me with the information and related photos. I will see what can be done.

Thank you for your co operation and please do not hesitate to contact me for any enquiries.